Shoppers are far more comfortable turning to online retailers when they buy large and expensive items – however, the delivery experience has to meet their expectations. Two-man delivery is therefore on the rise. Here’s what you need to know if you think your business could benefit from the service.
Is a two-man delivery service right for me?
If your business sells big ticket items including washing machines, dishwashers, fridges and freezers, appliances, music equipment, gym equipment, furniture, garden furniture, office equipment, music speakers, or anything else that is on the larger side and requires careful handling you will benefit from two-man delivery.
As well as the obvious – big things are ungainly and heavy and require one more set of hands – a premier two-man delivery service provides a positive home delivery experience that enhances your customer’s perception of your brand.
Does two-man courier excellence really make the difference?
Partnering with a two-man courier or delivery specialist can benefit your business in many ways and make the difference when it comes to growing your company. Two-man delivery is not just about dropping a customer’s purchase at the doorstep. It’s about ensuring the item is delivered to the room of choice, and all packaging removed so the product can instantly be enjoyed by the customer. It’s about going the extra mile, so that customers will come back to order from you in the future or recommend your products to their friends and family.
How does a two-man delivery service benefit my customers?
Logistics firms must deliver a positive doorstep experience that enhances the customer’s perception of the retailer. Delivery is a part of your relationship with the shopper and is usually the only point of physical contact the customer will have with an online retailer.
Bluntly, if you want repeat business you must provide a frictionless delivery experience.
How does the customer journey look like?
If a customer is impressed with the delivery, it enhances their perception of the retailer and they are more likely to order from the same place in the future. On the other side, the online buyer knows they have a choice and will soon seek out competitors if they are not happy with their delivery or the customer service response.
If you need support with your product deliveries or are looking to partner with a two-man delivery service, we can help! At Panther Logistics, we offer standard and premium two-man white glove delivery and end-to-end e-fulfilment services. Contact us online or give us a call on 01604 215 000.