Terms and Conditions for the supply of Value Added Services
Where to find information about us and our services
These terms apply to services offered by us directly to you and these services are distinct from the services which we carry out on behalf of the supplier from whom you purchased the goods.
You can find everything you need to know about us, AIT Home Delivery Ltd, and our services on our website before you order. We also confirm the key information to you in writing on our website before you order.
We don't give business customers all the same rights as consumers
For example, business customers can't cancel their orders, they have different rights where there is a problem with a service and we don't compensate them in the same way for losses caused by us or our services. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
When you buy from us you are agreeing that:
- We only accept orders when we've checked them.
- Sometimes we reject orders.
- We charge you at the checkout
- We pass on increases in VAT.
- We're not responsible for delays outside our control.
- You're responsible for making sure your measurements are accurate.
- We charge you if you don't give us information we need or do preparatory work as agreed with us.
- If you are a consumer and you bought online, you have a legal right to change your mind.
- You have rights if there is something wrong with the services.
- We can end our contract with you.
- We don't compensate you for all losses caused by us or our services.
- We use your personal data to provide the services to you.
- You have several options for resolving disputes with us.
- Other important terms apply to our contract.
If you are a business customer this is our entire agreement with you
If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
We only accept orders when we've checked them
We will contact you to confirm we have accepted your order unless we have to reject it (please see below).
Sometimes we reject orders
Sometimes we reject orders, for example, because you are located outside our delivery areas, as stated on our website or because we have been unable to process your payment or because the services were mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you
We charge you at the checkout after you have selected the services you require.
If you are a business customer, you have no set-off rights
If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the services, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If our supply of the services is delayed by an event outside of our control, such as extreme weather or illness, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: at https://aithomedelivery.co.uk/customer-hub/ to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
You're responsible for making sure your measurements are accurate
If we've asked you for measurements relating to the services, you are responsible for making sure those measurements are correct. Please contact our Customer Service Team at https://aithomedelivery.co.uk/customer-hub/ if you have any questions.
We charge you if you don't give us information we need or do preparatory work as agreed with us
We charge you additional sums if you don't give us information we have asked for about how we can access your property for delivery, installation or to provide services or if you don't do preparatory work for installation, as agreed with us. For example, we might need to re-deliver on another vehicle and/or with extra manpower and/or with additional or different tools and/or equipment, and/or to reschedule the services.
If you are a consumer and you bought online, you have a legal right to change your mind.
Your legal right to change your mind. For most of our services bought online, have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
When you can't change your mind. You can't change your mind about an order for: services once those services have been completed;
The deadline for changing your mind. If you change your mind about the services you must let us know no later than 14 days after the day we confirm we have accepted your order.
How to let us know. To let us know you want to change your mind, contact our Customer Service Team at https://aithomedelivery.co.uk/customer-hub/
You have to pay for services you received before you change your mind. We don't refund you for the time you were receiving the services before you told us you'd changed your mind.
When and how we refund you. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.
You have rights if there is something wrong with the services
Your rights and remedies if you are a consumer. We honour our legal duty to provide you with services that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
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Summary of your key legal rights The Consumer Rights Act 2015 says:
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We can end our contract with you
We can end our contract with you for services and claim any compensation due to us if: you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the services, for example, you have not disconnected an item of equipment which you have requested us to dispose or you give us the wrong item to dispose of.
We don't compensate you for all losses caused by us or our services
Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We are not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. Our liability for any loss you suffer in connection with your trade, business, craft, or profession is limited, as described in Our liability to businesses.
Our liability to businesses. If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:
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we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
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our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for the services under such contract.
Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
- death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- fraud or fraudulent misrepresentation; or
- any matter in respect of which it would be unlawful for us to exclude or restrict liability.
Your personal data and third party payment providers.
We only use your personal data to provide the services to you. We use a third-party payment provider (currently Stripe) to process payments and as part of the payment process you may be directed to their website (and/or to the site of your credit provider). We do not hold any of your credit or payment information and the use by you of the payment/credit provider’s services, their use of your data and information and their websites, are subject to their terms and condition of use, which we are not responsible for.
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team who can be contacted at https://aithomedelivery.co.uk/customer-hub/ will do their best to resolve any problems you have with us or our services.
You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll contact you to let you know if we plan to do this. If you're a consumer and you're unhappy with the transfer you can contact our Customer Service Team at https://aithomedelivery.co.uk/customer-hub/ to end the contract within 7 days of us telling you about it and we will refund you any payments you've made in advance for services not provided.
You can only transfer your contract with us to someone else if we agree to this. If you're a consumer we may not agree, if for example the new recipient is unable to provide access on the originally agreed date. If you are a business you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.