OUR 2 PERSON WHITE GLOVE HOME DELIVERY SERVICES

Next-day
delivery covering
over 98% of UK

White Glove Room of choicedelivery

7 daysa week delivery
9pm cut-off time

Unpackaging
& Removal
of packaging as
standard

Our white glove delivery offering has been developed to ensure the customer is front of mind throughout the entire process, from the point of order through to delivery.

From installation and removal of packaging to premium time windows, AIT Home Delivery's wide range of flexible two man delivery services offers customers everything they need for a stress-free delivery option. Whether you are looking to ship sports and fitness equipment, flat pack products, white goods, brown goods or garden furniture, our expert delivery teams and customer service staff are well placed to handle and deliver your goods with the upmost professionalism and care.

We offer both standard and premium two man delivery services and work with a wide range of businesses in the following industries:

OUR DELIVERY SERVICE OFFERINGS

We offer both standard and premium delivery services:

Give your customers more!

Get in touch today.

Wish to find out more about our services?
Then feel free give us a call!

Get in touch today and we’ll arrange a no-obligation call where a member of our sales team can talk through your bespoke requirements, current delivery operations as well as your business objectives and future aspirations.

We will then provide a detailed service proposal bespoke to your business’ direct requirements, along with an online demo and full price breakdown.

OUR DELIVERY PROCESS

A simple and straightforward process! With every step of the delivery being tracked clients receive full end-to-end tracking services, while customers can track their order using AIT's 'Track My Order' portal.

1. Consumer Places Order

Order is placed with the retailer/ manufacturer and information is sent to AIT's order management system.

2. Delivery Scheduled

AIT Home Delivery schedules a convenient delivery date with the end consumer, via the online booking portal or over the phone via the AIT call centre.

3. Goods Transferred

The goods are received into AIT's cross-dock facility, scanned and loaded into delivery vans.

4. Proof of Delivery

Consumer signature is taken to confirm satisfaction at the point of delivery.

5. Delivery to Consumer

Two person crew deliver to consumer's room of choice, unpack the item, clean it and remove the packaging.

We ensure your customers enjoy the delivery experience by regularly training our staff in customer communication, proper handling of customer goods and proficiency in assembly, installation and disposal of goods.

OUR CONSUMER COMMUNICATIONS

Your customers are in good hands, and to ensure that every step of their delivery is nothing but excellent. We keep them involved.

1. Daily Scheduled

AIT schedules a convenient delivery date with the end consumer, via the online booking portal or over the phone via the AIT call centre.

2. Confirmations

The end consumer receives several notifications throughout the process, including confirmation of booking, reminder message morning before delivery and an SMS/email with a tracking link and delivery window.

3. Day of Delivery

Driver calls 30-60 minutes prior to arrival to confirm with the end consumer.

4. Post Delivery

Consumer receives a satisfaction call post delivery.